Students, including students taking distance education under the aegis of the National Council for State Authorization Reciprocity Agreement (NC – SARA), who believe that they have been aggrieved either academically or non-academically must first attempt to seek an informal resolution with the other party in the dispute, e.g., a grade dispute with the instructor.
If the student is unable to resolve the dispute with the primary party, then the student is to bring the dispute to the office of the Dean of Students, whereupon the Dean, or his/her designee, will seek to reach an informal resolution through mediation between the parties. If mediation at the Dean of Students level fails, then the student’s grievance is consigned to the Chief Academic Officer.The Formal Process
Student grievances that are sent to the Chief Academic Officer must be in writing. A student’s written statement, along with supporting evidence, constitutes a case document. The second party to the dispute is also required to provide the Chief Academic Officer with a written statement about the disputed account. The Chief Academic Officer will then set a date to convene a meeting to hear the case as expeditiously as possible. All parties are to be informed, in writing, of the charges and the meeting date, as well as statements requesting their presence. During the hearing, the student presents his/her case, after which the accused party is allowed to present its side of the story. Following the hearing, the Chief Academic Officer will inform all parties in writing of his decision. The President of WUV is also sent a copy of the decision. If, after following the school’s grievance policy, the student finds that the problem has not been resolved, the student may contact the following agencies:
State Council of Higher Education for Virginia 101 N. 14th Street, 10th Floor, James Monroe Building Richmond, VA 23219 Tel: (804) 225-2600; Fax: (804) 225-2604 Web site: www.schev.edu
Transnational Association of Christian Colleges and Schools 15935 Forest Road Forest, Virginia 24551 email@example.com Tel: (434) 525-9539 Website: https://tracs.org/
Association of Theological Schools in Canada and USA 10 Summit Park Drive Pittsburgh, PA 15275-1110 Tel: (412) 788-6505; Fax: (412) 788-6510 Email: www.ats.edu
International Accreditation Council for Business Education 11374 Strang Line Road Lenexa, Kansas 66215 Tel: (913) 631-3009; Fax: (913) 631-9154 Email: firstname.lastname@example.org
The student will not be subject to unfair actions as a result of initiating a complaint to SCHEV, TRACS, ATS, or IACBE.